FAQs
Frequently Asked Questions
Product Questions
Q: What are the dimensions of the Jewellery Organizer? A: The organizer measures 35 cm × 25 cm × 8 cm. It is compact enough to fit on most dressing tables but spacious enough to hold a large collection.
Q: How many pieces of jewellery can it hold? A: It can comfortably hold 50–80 pieces including earrings, necklaces, rings, bangles, and chains depending on the size of your jewellery.
Q: What material is used? A: The organizer features a premium wooden frame with soft velvet lining inside. The exterior has a luxurious matte finish.
Q: Is it suitable for heavy jewellery like big necklaces and bangles? A: Yes. The compartments are designed to hold both delicate and heavy pieces safely.
Q: Can I customize the organizer? A: Currently, we offer it in two elegant colours — Matte Black and Soft Beige. Custom engraving is coming soon.
Shipping & Delivery
Q: How long does delivery take? A: We deliver across India in 3 to 7 working days. Metro cities usually receive orders in 3–5 days.
Q: Do you offer Cash on Delivery (COD)? A: Yes, COD is available across India with a small handling fee of ₹49.
Q: Is shipping free? A: Yes! We offer free shipping on all orders above ₹999.
Returns & Refunds
Q: What is your return policy? A: We offer a 7-day hassle-free return policy. The product must be unused and in original packaging.
Q: How do I return the product? A: Simply WhatsApp us at +91-XXXXXXXXXX with your order number. We will arrange a pickup.
Q: When will I get my refund? A: Refunds are processed within 5–7 working days after we receive the returned product.
Payments
Q: What payment methods do you accept? A: We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).
Q: Is my payment information safe? A: Yes. All payments are processed through secure gateways like Razorpay. We never store your card details.
General Questions
Q: Is the jewellery organizer easy to clean? A: Yes. Simply wipe with a soft dry cloth. Avoid water or harsh chemicals.
Q: Do you offer bulk orders for gifting? A: Yes! We offer special pricing for bulk orders (10+ pieces). Please WhatsApp us for details.
Q: How can I contact Verve Nest? A: You can reach us on WhatsApp at +91-XXXXXXXXXX (fastest) or email us at support@vervenest.in. We usually reply within 2 hours.